Privacy Policy

NETiKA Business Solutions (NETiKA BS) respects your preferences concerning the treatment of Personal Information that we may collect. This Privacy Policy lets you know how we collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected from the different NETiKA Business Solutions sites that link or refer to this Privacy Policy (such as our websites, computer or mobile software applications, social media pages and HTML-formatted e-mail messages), as well as through offline sales and marketing activities.

Any questions regarding this Privacy Policy and our privacy practices should be sent by email to Privacy.BusinessSolutions@netika.com or by writing to Netika Business Solutions – 27 avenue Zénobe Gramme – 1300 Wavre. Alternatively, you can telephone +32 10 832 500.

WHO ARE WE?

We are NETiKA BS a company active in software development and part of NETiKA Group.

NETiKA BS operates wit the following companies (affiliated or not):

NETIKA GROUP SA

Avenue Zénobe Gramme, 27
1300 Wavre
BCE: 0464.893.779
BELGIUM

NETIKA BUSINESS
SOLUTIONS SA

Avenue Zénobe Gramme,
27
1300 Wavre
BCE: 0452.951.495
BELGIUM

NETIKA IT
SERVICES

Rue Belliard 2A
1040 Etterbeek
BCE:
0870.454.937
BELGIUM

NETIKA
SOFTWARE OUTSOURCING

Avenue Zénobe
Gramme, 27
1300 Wavre
BCE:
0472.230.543
BELGIUM

NETIKA REAL ESTATE
SOLUTIONS

Avenue Zénobe Gramme, 27
1300 Wavre
BCE: 0464.893.779
BELGIUM

NETIKA SOLUTIONS
IMMOBILIÈRES

1 bis Boulevard Cotte
F-95880 Enghien-lesbains,
France
FR54-412-796-997

NETIKA SOFTWARE
DEVELOPMENT VIETNAM

Havana Tower – F15
132 Ham Nghi, District 1
Ho Chi Minh City, VIETNAM

NETiKA BS websites are:
– http://neofleet.be
– http://checklists.be
– http://helpsites.be

HOW DO WE COLLECT INFORMATION FROM YOU?

We may obtain information about you when you use our website, for example, when:

• you contact us about products and services,
• you make an online purchase and use our services and register as a Customer,
• you subscribe to our newsletter.

or, occasionally, from third parties who you have separately authorised to provide such information.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we might collect might include your name, address, phone number, email
address.

HOW IS YOUR INFORMATION USED?

We may use your information:

• • to process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • to seeking your views or comments on the services we provide;
  • to notify you of changes to our services;
  • to send you communications which you have requested and that may be of interest to you.
    These may include information about campaigns, appeals, promotions of our associated

companies’ goods and services;

• for administrative and business purposes;
• to improve our business and website;
• in connection with our legal rights and obligations;
• for certain additional purposes only with your explicit consent.

We review our retention periods for personal information on a regular basis. We will hold your
personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

WHO HAS ACCESS TO YOUR INFORMATION?

We may pass your information to our third-party service providers, agents subcontractors and other
associated organisations for the purposes of completing tasks and providing services to you on our
behalf. However, when we use third party service providers, we disclose only the personal
information that is necessary to deliver the service and we have a contract in place that requires
them to keep your information secure, not to use it for their own direct marketing purposes, and to
keep it for no longer than necessary for the purposes of completing the tasks and providing the
services to you on our behalf. We will not release your information to third parties for them to use
for their own direct marketing purposes, unless you have requested us to do so, or where we are
required to do so by law, for example, by a court order or for the purposes of prevention of fraud or
other crime.
We may transfer your personal information to a third party as part of a sale of some or all of our
business and assets to any third party or as part of any business restructuring or reorganisation, or if
we’re under a duty to disclose or share your personal data in order to comply with any legal
obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our
customers. However, we will take steps with the aim of ensuring that your privacy rights continue to
be protected.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us.
We will not contact you by email, post, phone or text message unless you have given your explicit
prior consent. You can change your marketing preferences at any time by contacting us by email:
Privacy.BusinessSolutions@netika.com or by telephone +32 10 832 500.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

You have the right:

• • to access your personal data and to be informed about its use,
  • to correct your personal data,
  • to have your personal data deleted,
  • to restrict the use of your personal data,
  • to object to the use of your personal data,
  • to complain to a supervisory authority,
  • to withdraw your consent to the use of your personal data,
  • to ask for the portability of the personal data you shared with us,

USE OF THIS WEBSITE BY CHILDREN

This website is not intended for anyone under the age of 16 years. If you are younger than 16, you
may not register with or use this website or our services.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. We’re working on ways to make it easier for
you to review and correct the information that we hold about you. In the meantime, if you change
email address, or any of the other information we hold appears inaccurate or out of date, please
email us at: Privacy.BusinessSolutions@netika.com or in writing to Netika BS. Alternatively, you can
call us at the following number +32 10 832 500

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you provide us with your personal information, we take appropriate measures to ensure that
it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. You are responsible for the password which enables you to access certain parts of our websites and for keeping this password confidential.

USE OF ‘COOKIES’

Like many other websites, our website may use cookies. ‘Cookies’ are small pieces of information
sent by an organisation to your computer and stored on your hard drive to allow that website to
recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This Privacy Policy
applies only to our website‚ so we encourage you to read the privacy statements on the other
websites you visit. We cannot be responsible for the privacy policies and practices of other sites
including if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the
privacy policies and practices of the owners and operators of that third-party site and recommend
that you check the policy of that third party site.

TRANSFERRING YOUR INFORMATION OUTSIDE OF THE EU

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have equivalent data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

If you use our services while you are outside the EU, your information may be transferred outside
the EU in order to provide you with those services.

WEBSITE RECORDING

Our web site may also use web site recording services which may record mouse clicks, mouse
movements, page scrolling and any text keyed into website forms. The information collected does
not include bank details or any sensitive personal data. Data collected in such a fashion is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

MODIFICATION

We may modify this Privacy Policy from time to time and will post the most current version on our
site. If a modification meaningfully reduces your rights, we’ll notify you in accordance with the
procedures set forth in our Terms of Service.

REVIEW OF THIS POLICY

We keep this Privacy Policy under regular review. This Privacy Policy was last updated 25 May 2018.

COOKIES

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Like many other websites, our website may use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences.

Cookies currently in use across our site

WordPress Cookies Usage
– WordPress uses cookies, or tiny pieces of information stored on your computer, to verify who you are. There are cookies for logged in users and for commenters.
– Category: Essential

Google Analytics Cookie Usage
– We use Google Analytics and they are used to collect information about how visitors use the site. This information is used to compile reports and to help us improve the user’s experience.
– Cookies duration: 2 years
– Category: Analytics

Zopim
– This cookie is used to enable the live chat functionality with customers on the site. It helps us to be responsive with the user. For more info see: http://www.zopim.com/privacy
– Cookies duration: 1 year
– Category: Functionality

Hotjar
– This cookie used to track user behaviour on the site. For more info see: https://www.hotjar.com/legal/policies/cookie-information
– Cookies duration: Analytics
– Category: Analytics

Popup by Supsystic plugin
– We integrate the plugin in order to improve user’s experience with popup notification/ video. For more info see: https://supsystic.com/privacy-policy/

Youtube
– We use cookies of Youtube to improve the visibility of the videos. For more info see regarding the privacy policy of Youtube cookies can be found here https://policies.google.com/technologies/cookies?hl=en

Cookie Disclaimer
– Used to store the agreement the use of cookies on our site to improve the user’s experience.
– Category: Functionality

How to control cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. For details, see:

Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

IE: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Opera: https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/